Returns We offer a no-questions-asked 30 day exchange policy for any item that is either defective or damaged during shipping. You may return most new, unopened items sold and shipped by us within 30 days of delivery for a full refund minus our original shipping costs. Please allow 10 days after our receipt of your return to allow us to verify the contents and condition of your return and to process the return credit. Please use an insured method of shipping as we cannot credit back merchandise that returns to us damaged due to return shipping. We will pay the return shipping costs if the return is a result of our error. For example: You received an incorrect or defective item, etc. Some opened items may be returned within 30 days after delivery and may qualify to receive either a full or a partial refund as long as all items are undamaged, all original packing and and any free or promo items included.  Customer is responsible for original shipping costs. No returns on Holiday and Seasonal Merchandise, Special Orders, Custom Cuts or Printed Materials. Printed Materials: If the customer makes an error, we will reprint the items at a discount, if we make an error, we will reprint them at our expense. If you need to return an item, please contact us and we will guide you through the returns process. More Help Please also see our Help Desk for info on shopping our website, changing orders and any other help not covered here.